Updated on July 16, 2026
TLDR
Found is a telehealth weight care platform that connects you with board-certified clinicians who can prescribe GLP-1s and other weight loss medications, and it stands out mainly for actually working with insurance instead of forcing everyone into a flat cash-pay model.
- What it is: an online clinic offering medical weight loss care, including GLP-1 prescriptions like semaglutide and tirzepatide, plus coaching and insurance navigation
- Who it’s for: adults looking for medically supervised weight loss who want help making insurance or lower-cost compounded medication work for their budget
- Top strength: broad medication options and real insurance partnerships that can bring visit costs under $30
- Main limitation: billing and cancellation complaints show up often, including a $99 cancellation fee some members say wasn’t clearly disclosed
- Quick verdict: a strong option if you check the fine print on cancellation and medication costs before signing up
Introduction
GLP-1 medications changed weight loss faster than almost any drug class in recent memory, but access is still a mess. Prices swing wildly depending on where you get a prescription, insurance coverage is inconsistent, and plenty of telehealth startups have rushed in charging premium prices for compounded versions with little medical oversight. This Found Health review looks at whether Found actually solves that access problem or just repackages it.
Found has served over 300,000 members and claims an average 12% body weight loss over one year among active trackers, backed by clinicians who specialize in obesity medicine. The pitch is personalized care plus real insurance navigation, not just a prescription mill. Based on the company’s own program details and a wide range of independent reviews from Trustpilot, the Better Business Bureau, and health review sites, this review breaks down what using Found is actually like, where it earns its reputation, and where members most often run into trouble.
What Found Actually Offers
Found is a telehealth platform built around medical weight loss, not a general urgent care service. After an online assessment, a board-certified clinician trained in obesity medicine reviews your health profile and, if you’re a candidate, prescribes from a wide toolkit that includes compounded semaglutide and tirzepatide, brand-name options like Wegovy, Zepbound, Ozempic, Mounjaro, and Saxenda, and non-GLP-1 medications like Contrave for members who aren’t candidates for or don’t want GLP-1s. That range matters, since a lot of competitors only offer one or two medication paths.
Beyond the prescription itself, Found layers in monthly clinician check-ins, an in-app community, and behavior-change support meant to address the habits around weight, not just the biology. The company also treats related conditions like sleep apnea, high blood pressure, joint pain, and prediabetes as part of the same care plan, positioning itself as broader health management rather than a single-issue weight loss app.
Pricing and Insurance
This is where Found tries to differentiate itself most directly. Clinical visits are billed through insurance when possible, with most members paying under $30 per visit, and Found says it partners with plans covering roughly one in three Americans. For members without coverage or who prefer to pay cash, self-pay plans run $129 to $199 per month for the subscription itself, with prepaid 3, 6, and 12 month plans lowering the effective monthly cost.
Medication is billed separately from the subscription in most cases. Compounded GLP-1s start around $99 a month with flat pricing as the dose increases, while brand-name medications like Wegovy or Zepbound depend heavily on your specific insurance coverage and can cost significantly more without it. This split pricing structure, subscription plus separate medication cost, is standard across the industry, but it’s also where a lot of the confusion and complaints start, since the total monthly cost isn’t obvious until you’re further into the signup flow.
What Real Members Are Saying
The clinical side of Found gets consistently positive feedback. Reviewers and members describe clinicians as responsive and genuinely knowledgeable about obesity medicine, and several success stories, including members who lost well over 100 pounds, point to real, sustained results when people stick with the program. Found’s own data claims 83% of members sustain results at one year, and while that’s self-reported, it lines up with the tone of most independent reviews that focus on the medical care itself.
Where the picture gets rockier is billing. Found holds a 3.7 out of 5 rating on Trustpilot from roughly 690 reviews and a notably lower 2.6 out of 5 on the Better Business Bureau, despite an A+ accreditation rating. Across both platforms, a recurring pattern shows up: negative reviews are rarely about whether the medication works and almost always about money. Common complaints include a $99 cancellation fee that reviewers say wasn’t clearly disclosed upfront, confusion over which medications are actually covered by the base subscription fee, and difficulty getting refunds after canceling.
The Cancellation Policy Specifically
This is worth calling out on its own because it comes up so often in negative reviews. Found’s refund policy only guarantees a full refund if you cancel within three days of purchase or before your first medical consultation, whichever happens first. After that point, membership fees are non-refundable, and prepaid 6 or 12 month plans are not prorated if you stop partway through. Several BBB complaints specifically mention the $99 cancellation fee catching members off guard, since it isn’t prominently featured during signup. Anyone considering a longer prepaid plan should read the refund policy in full before committing, not after deciding the program isn’t working for them.
Getting Started and What the First Month Looks Like
Found’s onboarding starts with a free online insurance check and health assessment, which the company says most people can complete in a matter of minutes. From there, a clinician reviews the profile and, if the member is a candidate, medication can ship within about a week. That speed is a real advantage over traditional in-person weight loss clinics, where getting an initial appointment can take weeks or months depending on the area.
The first month is structured around getting used to the medication: starting the prescribed dose, tracking how the body responds, and staying in touch with the care team between scheduled check-ins. Found reports that more than 80% of members experience zero side effects when starting, though that leaves a meaningful minority who do notice something, most commonly the nausea and digestive symptoms associated with GLP-1s generally. Weeks three and four bring a follow-up with the clinician to adjust the plan if needed, and by month two the program shifts toward ongoing monthly check-ins and refills rather than active onboarding.
Coaching and Community Support
Beyond medication, Found includes an in-app community and a behavior-change program aimed at the habits side of weight loss, not just the pharmacology. Reviewers who stick with the program for several months tend to mention this layer positively, especially members managing related conditions like sleep apnea or joint pain who say the broader health framing helps them stay motivated beyond just watching a number on the scale. That said, the coaching and community features are clearly secondary to the medical care in most reviews, functioning more as a support layer than the core reason people choose Found.
Who Found Is Best For
Found makes the most sense for people who have insurance that might cover clinical visits or medication and want a platform that actively tries to use that coverage rather than ignoring it. It’s also a good fit for members who want a broad menu of medication options and ongoing clinician support rather than a single prescription and no follow-up. People managing weight-related conditions like sleep apnea or high blood pressure alongside their weight goals may also benefit from Found’s broader health framing, since clinicians are looking at more than just the number on the scale.
It’s a better fit for people willing to commit to at least a few months, since the company’s own messaging and member data suggest meaningful results typically show up around the two to three month mark, not immediately.
Who Should Look Elsewhere
If you’re uninsured and price-sensitive, it’s worth comparing Found’s self-pay subscription plus separate medication cost against flat-fee compounded GLP-1 telehealth competitors, since the total monthly cost can end up higher once medication is factored in. People who are highly sensitive to cancellation friction or who anticipate needing to stop treatment quickly should also think carefully before choosing a prepaid multi-month plan, given the refund policy’s strict three-day window. And anyone expecting instant results should look elsewhere entirely, since GLP-1 treatment of any kind is a gradual process regardless of provider.
Bottom Line
Found’s clinical model holds up well under scrutiny: board-certified obesity medicine clinicians, a wide medication toolkit, and genuine insurance partnerships that can make ongoing care meaningfully cheaper than paying cash everywhere else. The success stories from long-term members are real and substantial, and the monthly check-in structure gives Found an edge over telehealth services that just ship a prescription and disappear.
The recurring weak point is money, not medicine. Billing confusion, an easy-to-miss cancellation fee, and a strict refund window show up often enough in independent reviews that they can’t be dismissed as a handful of unhappy customers. Read the offer terms and refund policy before you commit to a prepaid plan, and confirm exactly what your specific medication will cost before your first shipment. Would clearer upfront pricing change how you feel about trying a program like this?
Frequently Asked Questions
Is Found Health legit?
Yes. Found works with board-certified clinicians trained in obesity medicine, has served over 300,000 members, and holds an A+ rating with the Better Business Bureau. Most complaints center on billing and cancellation terms rather than the legitimacy or safety of the medical care itself.
How much does Found cost per month?
Self-pay subscription plans run $129 to $199 per month, while members using insurance for clinical visits often pay a smaller monthly fee plus copays, with most visits under $30. Medication is billed separately, with compounded GLP-1s starting around $99 a month.
Does Found take insurance?
Yes, Found partners with insurance plans covering roughly one in three Americans for clinical visits, and can also help navigate insurance coverage for brand-name GLP-1 medications like Wegovy and Zepbound where applicable.
What medications does Found prescribe?
Found’s clinicians can prescribe compounded semaglutide and tirzepatide, brand-name options including Wegovy, Zepbound, Ozempic, Mounjaro, and Saxenda, as well as non-GLP-1 options like Contrave for members who aren’t candidates for GLP-1s.
How do I cancel my Found membership?
You can cancel through your account or by contacting support, but refunds are only guaranteed within three days of purchase or before your first consultation. After that, a cancellation fee may apply and prepaid multi-month plans are not prorated, so review the refund policy before signing up.
How long does it take to see results with Found?
Found’s own guidance suggests most members start seeing meaningful progress within two to three months, though individual timelines vary based on the medication, dose, and each person’s response to treatment.
Does Found have side effects from the medication?
Side effects vary by medication and individual. Found reports that more than 80% of members experience zero side effects when starting treatment, though GLP-1s carry black box warnings and any new medication should be discussed with your care provider.
Is Found available in my state?
Insurance-covered clinical visits are available in a specific list of states, and prescription availability depends on your provider’s medical discretion and state regulations, so checking eligibility during signup is the fastest way to confirm.
What’s the difference between Found and other GLP-1 telehealth companies?
Found’s main differentiator is actively working with insurance for clinical visits rather than defaulting everyone to cash pay, plus a wider medication menu and ongoing monthly clinician check-ins rather than a one-time prescription.
Can I use Found if I’m not a candidate for GLP-1 medications?
Yes. Found offers non-GLP-1 weight loss medications like Contrave for members who aren’t medically eligible for or don’t want a GLP-1, starting around $49 a month, and clinicians work with each member’s health profile to find an appropriate option.
Does Found treat conditions beyond weight loss?
Found positions its care around broader health outcomes connected to weight, including sleep apnea, high blood pressure, joint pain, and prediabetes, though the core service remains centered on medically supervised weight management rather than general primary care.
