We are supported by readers like you and may earn affiliate revenue on purchases through our links. read more


Jenson USA Review – 5 Reasons to Buy Your Next Bike from Jenson USA

Updated on May 29, 2024

For cycling enthusiasts and adventurers alike, Jenson USA has become a key player in the biking industry. Founded in 1994, Jenson USA – often referred to in our discussion as “America’s Bike Shop” – has grown from a humble beginning into a beloved community of avid cyclists. This Jenson USA review will explore the services, products, and customer experience offered by them, providing insights into why this brand might just be the go-to destination for your cycling needs. Especially if you like good prices!

9.7Expert Score
I bought a bike and it was awesome

Jenson USA offers ready-to-ride bikes, competitive pricing, and excellent customer support, making them a top choice for cyclists.

  • Ready-to-Ride Bikes: Professionally built and tested for immediate use.
  • Price Match Guarantee: Ensures the best deal.
  • Wide Selection: Extensive range of top-brand bikes.
  • Excellent Customer Support: Expert advice from Gear Advisor Pros.
  • Experienced: Over 25 years in the industry.
  • Positive Reviews: High customer satisfaction.
  • Warranty Support: Dedicated team for issues and long-term support.
  • Some Assembly Required: Some assembly is needed.
  • Shipping Times: Potential delays depending on location.
  • Limited Physical Stores: Primarily an online retailer.
  • Return Policy: Can be cumbersome, especially for large items.
  • International Shipping Costs: High fees and potential customs charges.

Jenson USA Review: Top 5 Reasons to Choose Jenson USA

1. Your New Bike Arrives Ready to Ride

One of the standout features of Jenson USA is their commitment to delivering bikes that are ready to ride straight out of the box. Unlike many online bike retailers that require you to assemble your bike, Jenson USA professionally builds and tests each bike before shipping it. This ensures that your bike arrives in perfect condition, allowing you to hit the road or trails without any hassle.

“We professionally build and test-ride every bike we sell, and double-check the build before shipping it to you.” – Jenson USA

2. Try and Find a Better Price, They Dare You!

Jenson USA offers a price match guarantee, ensuring that you get the best possible deal on your new bike. If you find a lower price from a competitor within 30 days of your purchase, Jenson USA will refund the difference. This commitment to competitive pricing makes Jenson USA a top choice for budget-conscious cyclists.

“With our price match guarantee, you can rest assured that you’re getting the best possible deal.” – Jenson USA

Jenson USA Discounts

Up to 40% Off Select Products

3. All Your Favorite Bike Brands in One Place

Jenson USA boasts an extensive selection of bikes from renowned brands like Yeti, Orbea, Niner, Marin, Kona, Norco, Rocky Mountain, Salsa, and All City. Whether you’re looking for a mountain bike, gravel bike, e-bike, or road bike, Jenson USA has you covered. Their large inventory ensures that you can find the perfect bike to suit your needs.

“Most of our bikes are in stock and ready to be built and shipped just for you.” – Jenson USA

Photo: Jenson USA

4. They’re Here for You

Customer support is a priority at Jenson USA. Their Gear Advisor Pros are available to help you select the right bike and provide tips and advice to enhance your riding experience. Additionally, their dedicated warranty team is ready to assist you if any issues arise. This level of support ensures a positive shopping experience from start to finish.

“From the moment you start shopping with us to the final ride, we’ve got you covered every step of the way.” – Jenson USA

Photo: Jenson USA

5. Over 25 Years of Experience Shipping Bikes

Founded by bike enthusiast Mike Cachat, Jenson USA has been in the business for over 25 years. This extensive experience in building and shipping bikes translates into a reliable and efficient service. Customers consistently praise the quality and timeliness of their purchases, making Jenson USA a trusted name in the cycling community.

“Our founder and CEO, Mike Cachat, caught the bike racing bug at a young age and started Jenson USA to fund his pedaling passion.” – Jenson USA

My Hands-On Experience with Jenson USA

As an avid cyclist, my recent experience with Jenson USA was solid. I purchased an Ibis Ripmo AF mountain bike, and from the moment I placed my order to the delivery, everything went smoothly. The bike arrived in a large box, partially assembled, which made the setup process incredibly convenient. Within a short time, I had the bike fully ready to ride. It was pretty nice not to have to deal with the assembly of a bunch of parts. One thing to note – my bike came with no pedals, so be sure to check what’s included in the order.

Ibis Ripmo AF mountain bike
Ibis Ripmo AF Mountain Bike – Photo: Kevin O’Shea

The Ibis Ripmo AF has been a solid performer on the trails. Its robust build and advanced features have exceeded my expectations, handling rough terrain with ease. Jenson USA’s attention to detail and quality assurance during the assembly process ensured that my bike was in perfect condition upon arrival. The entire experience, from browsing their website, to getting a great price, to receiving a top-notch bike, has been seamless and enjoyable.

What Makes Jenson USA Stand Out?

A Community-Driven Approach

At the heart of Jenson USA’s success is its commitment to building a strong, respectful community among its team and customers. This ethos is reflected in their exceptional customer service and the personal touch they add to each interaction, making every customer feel valued and understood.

Expertise and Experience

With over two decades in the business, Jenson USA brings a wealth of knowledge and expertise to the table. Their staff are not just salespeople; they are passionate cyclists themselves, which means they offer advice and recommendations that come from personal experience and a deep love for the sport.

Photo: Jenson USA

Expert Feedback and Recommendations

According to cycling expert Jim Miller, “Jenson USA doesn’t just sell bikes; they equip you for adventures. Their recommendations are spot-on, and they really understand what different cyclists need.” This sentiment is echoed in online forums and reviews, where customers praise the knowledgeable staff and the quality of the products offered.

Who Should Consider Jenson USA?

Jenson USA is ideal for both beginner and experienced cyclists who value quality and expert advice. Whether you’re gearing up for your first ride or preparing for a competitive event, Jenson USA has the resources and products to support your cycling journey.

Bottom Line

In conclusion, Jenson USA provides an outstanding bike buying experience that caters to a diverse range of cyclists. Their professional bike assembly, price match guarantee, extensive inventory, and dedicated customer support set them apart from other online retailers. If you’re in the market for a new bike, Jenson USA should be at the top of your list.


Is Jenson USA a scam?

Jenson USA is legit. I’ve personally ordered from them, so I can vet for them. You can also find numerous Reddit threads and comments verifying their legitimacy:

byu/PsychoMelon28 from discussion
byu/PsychoMelon28 from discussion

Where is Jeson USA based?

They are based in California, in the cities of Corona and Riverside.

Kevin O'Shea
Kevin O'Shea

About: Kevin O'Shea is a co-founder of Seek & Score and serves as the self appointed "Editor-in-Chief". Born with a deep passion for adventure and the outdoors, Kevin has always been drawn to nature and all the adventures it has to offer. Kevin grew up surfing everyday, skateboarding when the surf was bad, and snowboarding in the winter. Currently he enjoys surfing, mountain biking, fishing, hiking, trail running, barbecuing, camping, riding motorcycles, off-roading, swimming, and cruising on his e-bikes with his kids. As his wife would put it, Kevin as too many hobbies. Experience: As an outdoor enthusiast and gear-o-holic, Kevin has always been intrigued by the latest gear and equipment on the market. His first job was working in the R&D department of Patagonia. He has a keen eye for quality and durability, and he appreciates products that are built to last. Kevin believes in the philosophy of "buy once, use forever," and he is always on the lookout for products that can withstand the test of time. Education BS degree in Economics from California Polytechnic State University San Luis Obispo, CA.

We will be happy to hear your thoughts

Leave a reply

Seek & Score